Clinical Trials Ontario (CTO) is an independent, non-profit organization focused on improving and promoting the environment for clinical trials in Ontario and supporting the province as a preferred location for global clinical trials.
CTO is seeking an organized and detail-oriented individual with exceptional communication and problem-solving skills to join our team in the role of Administrative Coordinator. This individual will form an integral part of our close-knit team supporting researchers, REBs, sponsors and institutions engaging with CTO programming.
The Administrative Coordinator will support research teams, sponsors and REBs in the efficient use of the streamlined ethics system (CTO Stream), triage the CTO Help Desk, manage inquiries submitted to the CTO Concierge service, perform office tasks including responding to phone calls/emails, maintaining databases and filing systems and organizing meetings.
The Administrative Coordinator is responsible for the day-to-day support of the streamlined ethics system and CTO QuickSTART and will apply a service-oriented approach to daily tasks. The successful candidate is an effective communicator with a keen willingness to learn and capable of managing multiple priorities.
Duties and Responsibilities:
- Support the efficient functioning of CTO programs by:
- Responding to and triaging CTO Stream queries received via telephone, email or online ticket system
- Providing guidance and ongoing support to new and experienced users of CTO Stream
- Screening application forms in accordance with CTO’s policies and procedures
- Drafting templates, checklists, and other documentation
- Providing training resources and reference materials
- Performing user account management and data entry in CTO Stream and other CTO databases
- Implementing CTO quality assurance processes and initiatives
- Communicating with Sponsors/CROs to support billing and other administrative processes
- Provide support to CTO staff, advisory groups and committees by compiling program metrics/information, preparing summaries and meeting notes
- Connect with research organizations, study teams, sponsors and other research bodies to promote and share information on CTO programs
- Provide support as required to ensure meetings are scheduled and appropriately resourced, meeting materials prepared and distributed in a timely manner; support facilities and room bookings
- Supporting the Trial Site Network and Industry Concierge Services, including maintaining the database of contacts and responding to outreach requests.
- Additional duties as assigned
Essential Background and Skills:
- Undergraduate or college degree in a health‐related or ethics field, or equivalent combination of education/experience related to research and/or research ethics
- Experience with clinical research, grants and/or understanding of research ethics review requirements (experience with multi-site research and REB of Record review models an asset) is preferred;
- Meticulous; strong attention to detail along with excellent organizational skills and the ability to manage competing priorities
- Excellent communication skills (oral and written), highly skilled in communicating in a clear, concise and precise manner; employing high quality standards for drafting, editing and proofreading documents
- Excellent judgement and problem-solving skills with the ability to think on your feet
- Tactful, professional, courteous and customer service oriented
- Strong commitment to achieving high quality results
- Expert MS Office proficiency (Outlook, Word, Excel, and PowerPoint) required
- Ability to contribute effectively and positively in a high functioning team environment as well as working independently on various projects
Please submit applications with cover letter and salary expectations by October 22 at 12:00 noon in confidence by email to: hr@ctontario.ca
For further information please contact:
Matthew DAscanio
Clinical Trials Ontario
661 University Avenue, Suite 460
MaRS Centre, West Tower
Toronto, Ontario | M5G 1M1
Tel: 416-673-6601 | Email: matthew.dascanio@ctontario.ca
www.ctontario.ca